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Unlocking Success: Our Case Studies

Success Stories: How PBSC Helped Businesses Achieve their Goals

Communication Tower

Telecom

Industry Case

Our BPO/call center team partnered with a leading telecommunications company, handling over 10,000 customer calls monthly. With an average call resolution time of under 3 minutes, we achieved a 20% reduction in customer churn rate, resulting in a 15% increase in overall customer satisfaction.

Healthcare

Industry Study

In collaboration with a prominent healthcare provider, our BPO/call center solutions managed patient appointments, handling an average of 500 appointments per day. By ensuring 99% appointment accuracy and providing timely support, we improved patient satisfaction by 25% and reduced administrative errors by 30%.

Rubber Gloves
Rolls of Rubber

Manufacturing

Industry Study

Our BPO/call center expertise streamlined order management for a manufacturing company, processing over 1,000 orders per week. Through efficient order tracking and support, we achieved a 40% reduction in order processing time, resulting in a 20% increase in customer satisfaction and a 15% boost in repeat orders.

Marketing

Industry Study

Working alongside a marketing agency, our BPO/call center solutions generated quality leads through outbound calling campaigns, resulting in a 30% increase in lead conversion rates. By conducting 500 qualified appointments per month, we helped our client achieve a 25% growth in new customer acquisitions and a 40% boost in revenue.

Market Analysis
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